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Job Opportunity: Tech Support Engineer

May 1, 2024

The DALI Alliance is seeking an experienced Tech Support Engineer. This role is for an independent contractor working remotely.

Please note that we are not considering applications from employees of current DALI Alliance member companies.

Interested applicants should apply via LinkedIn or directly to the DALI Alliance General Manager, Paul Drosihn.

Job Title: Tech support engineer Job Category: Technical - Independent Contractor
Department/Group: Technical (TCWG) Job Code/ Req#: DiiA Tech support
Location: Flexible Travel Required: Yes. Estimate up to 10%
Level/Salary Range: Depending on experience Position Type: Independent contractor

• Provide tech support to members for DALI-2, D4i and DALI+ lighting controls
• Creation and Delivery of training or other technical materials
• Assist local event and training delivery, e.g. trade shows, demos, workshops, other events
• Liaison with local industry technical committees and TCWG
• Be a go-to person for 1st line “support”
• Test code review/maintenance
• Checking and analysing test results for error diagnosis
• IEC & DiiA specifications - review/create proposed updates
• Participate in relevant work group meetings (mostly virtual)
• Support certifications

• Recognized suitable qualification(s) in electronics with hardware and software/firmware
• Some experience in a suitably similar role
• Strong interpersonal skills and the ability to develop working relationships with colleagues and manage stakeholders is essential
• Flexible and adaptable with strong time-management skills.
• Excellent English language communication skills, verbal and written.
• IT literate, (competent in the use of MS Office, and other job-related software)
• suitable experience with relevant tools (oscilloscope, other measurement and test equipment)

• Electronics qualification ideally mix of software/firmware and hardware
• Familiarity with lighting controls, installation, building management etc. ideally DALI would be advantageous
• Familiarity with DALI test tools would be advantageous (but not essential -training available to right applicant)
• Additional languages desirable: Chinese

This is a remote contractor role, there is no DALI office. Almost all of our regular meetings are online -you need to be comfortable (and disciplined) to work alone/remotely much of the time. Currently most staff are UK-based but location is flexible considering European reporting and online meetings with Technical work group
Although we are a truly global organisation all management meetings and operations are conducted in English.